Important update: keyword display issue resolution
We recently identified and resolved an issue affecting keyword management in approximately 280 campaigns. When saving keywords, particularly when pasting multiple terms without commas, some campaigns lost context to previously saved keywords, potentially impacting campaign performance.
What We've Done
Our technical team has:
- Identified the root cause of the issue
- Deployed a fix to prevent this from happening in the future
- Implemented a recovery script to restore affected campaigns
We believe all affected campaigns have been restored to their proper state, but we're committed to ensuring your campaigns are performing optimally.
Our Commitment to You
We apologize for any inconvenience this may have caused. As part of our commitment to high integrity and responsibility, we want to be transparent about issues that affect your experience with our platform.
Actions Recommended
We encourage you to:
- Review your campaign keywords, especially if you've recently added multiple terms at once
- Check for any potential duplicates or missing keywords
- Contact our support team if you notice any inconsistencies
Your success is our priority, and we'll continue to enhance our platform to deliver the results you expect. Thank you for your understanding as we work to provide you with best-in-class features and innovation.
If you have any questions or need assistance, our support team is ready to help.